- Payment by cash or card at the time of delivery. Advance payment is optional: you can pay at the time of delivery by cash or credit card
- The transaction will be charged at the time of order placement. Orders will be processed within three to five business days of receipt.
- Prices displayed on the web site are quoted in tenge. While we try to ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. Title to products you order on this web site and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.
- All returns must be approved in advance and include a receipt number. We reserve the right to refuse the return of any merchandise that does not meet the return requirements. For online purchases, CLP will accept merchandise in its original condition for a refund upon confirmation of proof of purchase. We will not accept merchandise that has been opened, used, altered or damaged. A 25% restock fee will apply to all returns made within six months of the purchase date. Provided that the lot is still sellable, a 50% restock will apply to returns made more than six months from purchase date. No credit or return will apply if the product is not sellable. Returns will be processed within five to seven business days of receipt. Refunds may only be issued in the same form as was utilized for payment. Please note that shipping costs will not be subject to refund. CLP will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled
- All purchases are shipped via SDEK. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method Orders are processed and delivered Monday through Friday, excluding holidays. CLP cannot be responsible for unanticipated delays.
- To ensure the security of your delivery, we do not provide tracking numbers, but maintain a tracking number for each delivery. If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately.
- If you wish to cancel or modify your order, please contact our Sales Department as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment.
- Product available for purchase online directly from CLP warehouse. Product is subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We will inform you if we are unable to fill your order.